All about: customer experience

The next iteration of online shopping will be an immersive and interactive experience, all powered by content. See what that future looks like now.

The pandemic has turned business on its head. So what does it mean now that every event is virtual? Rita Das explains the implications for customer experience.

Today, the abundance of new technology has fundamentally changed shopping. And not just the buying experience but customer expectations, too.

If you’ve been to NRF, you know the conference packs the Javits Center to the gills with technology companies hawking their wares to the world’s retailers. But the environment also provides an opportunity to identify trends that will define the retail landscape – and the eCommerce industry – for years to come.