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Posts about CX

3 Ways Luxury Retailers Can Win at Customer Experience

Rita Das
June 7, 2021
Each customer has their own definition of luxury, so brands must focus on customer experience to engage their customers across all digital channels.
eCommerceCXdigital experience
ladder going to the sky

Three Ways the Pandemic Inspired Better CX

Rita Das
April 15, 2021
Covid-19 pushed businesses to really prioritize their digital transformation and deliver the same level of customer experience. We examine three remarkable trends that emerged during the last year.
retail techcoronavirusCXdigital experience

Personal Digital Shopping Reimagined

Ulrike Heidler
November 24, 2020
The next iteration of online shopping will be an immersive and interactive experience, all powered by content. See what that future looks like now.
eCommerceretail techcustomer experienceCXbuying journey

Navigating the New World of Virtual Customer Experiences

Rita Das
August 13, 2020
The pandemic has turned business on its head. So what does it mean now that every event is virtual? Rita Das explains the implications for customer experience.
eCommerceDisruptioninnovationpandemiccovid-19

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