Posts about CX

Each customer has their own definition of luxury, so brands must focus on customer experience to engage their customers across all digital channels.

Covid-19 pushed businesses to really prioritize their digital transformation and deliver the same level of customer experience. We examine three remarkable trends that emerged during the last year.

The next iteration of online shopping will be an immersive and interactive experience, all powered by content. See what that future looks like now.

The pandemic has turned business on its head. So what does it mean now that every event is virtual? Rita Das explains the implications for customer experience.